Terms & Conditions

Effective Date: 1st January 2024

 

Welcome to Pets Australia Deals Direct! By using our website and services, you agree to comply with these terms and conditions. Please read them carefully before making a purchase.

 

1. General Information

 

• These Terms and Conditions govern your use of our website and any transactions made through it.

• By accessing our site, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions.

 

2. Product Information

 

• We strive to provide accurate descriptions and images of our products. However, slight variations in color, size, or design may occur.

• All prices are listed in Australian dollars (AUD) and include GST where applicable.

 

3. Payments

 

• Payments must be made in full at the time of purchase using the methods available at checkout.

• We ensure secure payment processing to protect your financial information.

 

4. Shipping and Delivery

 

• Orders are dispatched within 1 business day and shipped via Australia Post.

• Delivery typically takes 2–5 business days, depending on your location.

• A tracking number will be provided for every order.

 

5. Refund and Returns Policy

 

• We offer a 30-day refund policy for unused items in their original packaging.

• Refund requests must follow the process outlined in our Refund Policy.

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.

 

6. Privacy Policy

 

• Your personal information is handled in accordance with our Privacy Policy.

• We prioritize your privacy and do not share your information with third parties without consent.

 

7. Intellectual Property

 

• All content on our website, including text, images, and branding, is the intellectual property of Pets Australia Deals Direct and is protected by copyright laws.

• Reproduction or use of our content without prior written consent is prohibited.

 

8. Limitation of Liability

 

• We are not responsible for any losses, damages, or delays resulting from circumstances beyond our control, such as shipping delays, natural disasters, or technical issues.

• Our liability is limited to the cost of the products purchased.

 

9. User Responsibilities

 

• You agree to use our website in a lawful manner and avoid any actions that may harm the website, its users, or our business.

• Any fraudulent activity will result in immediate termination of access and may lead to legal action.

 

10. Changes to Terms and Conditions

 

• We reserve the right to modify these Terms and Conditions at any time without prior notice.

• Continued use of our website implies acceptance of any changes.

 

11. Governing Law

 

• These Terms and Conditions are governed by the laws of Australia.

• Any disputes will be resolved in Australian courts.