Refund Policy

At Pets Australia Deals Direct, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with our 30-day refund policy.

 

Eligibility for Refunds

 

To qualify for a refund:

 

• The item must be returned within 30 days of delivery.

• The item must be unused, in its original condition, and in its original packaging.

• Proof of purchase (receipt or order confirmation) must be provided.

 

Non-Refundable Items

 

Certain items are not eligible for refunds, including:

 

• Used, damaged, or incomplete items.

• Perishable goods or hygiene-sensitive items (e.g., pet food or grooming supplies).

 

How to Request a Refund

 

1. Contact us via email at [Insert Email Address] with your order details and reason for the refund request.

2. Once approved, we’ll provide instructions on how to return the item.

 

Return Shipping

 

• Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.

• We recommend using a trackable shipping method to ensure safe return delivery.

 

Refund Process

 

• Once your return is received and inspected, we’ll notify you of the refund status.

• Approved refunds will be processed back to your original payment method within 5–10 business days.

 

Thank you for shopping with Pets Australia Deals Direct. If you have any questions about our refund policy, feel free to contact us – we’re happy to assist!